Mikaella

Customer Service Representative

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Associates degree

Last Active

July 8th, 2026 (7 days ago)

Member Since

June 27th, 2025

Profile Description

Customer Support & Dispatch Specialist | E-Commerce | Home Services | 4+ Years

I'm a remote specialist from Davao City, Philippines, with 4 years of experience in customer support and dispatching for US-based businesses. I've handled high-volume email, live chat, and inbound calls across e-commerce and home service accounts. During peak seasons like Black Friday, I closed 40–50 support tickets in a single shift. As a dispatcher, I booked 5–6 estimates and 2–3 confirmed jobs daily while managing leads from Yelp, Thumbtack, Angi, and Google Local Services.

What I can do for your business:
<8efe80624d780eba0c6493ec45140364>Email & live chat support — fast, accurate, and personal
Inbound call handling and booking conversions
Order management, refunds, replacements, and courier follow-ups
Lead follow-up and appointment scheduling
Dispatch coordination and schedule management
CRM updates and day-to-day admin tasks
Social media management and community engagement

Tools I work with:

Gorgias · Re-Amaze · Go High Level · Service Fusion · Notion · MS Teams · Outlook · Canva · Claude AI · ChatGPT · Google Workspace

I work independently, follow systems, and get things done without being chased down. I'm available full-time on US business hours with a reliable wired connection and backup internet.