Jonathan

Customer Service | Sales

99 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

2-Year College Undergraduate

Last Active

March 26th, 2024 (3 days ago)

Member Since

March 15th, 2017

Profile Description

With over 9 years of professional experience in customer service and sales, I offer a diverse skill set covering email and chat support, technical assistance, inbound and outbound sales, and comprehensive genuine customer care.

Recent roles involved:

- Managing incoming emails for e-commerce in the automotive industry, addressing inquiries about:
- Product details and availability
- Order status updates
- Shipping information
- Returns and refunds

- Interacting with customers in the furniture manufacturing industry to:
- Understand their requirements
- Assist them in placing orders
- Manage aftersales transactions efficiently

- Providing technical support for the largest search engine, addressing inquiries related to:
- Storage
- Backups
- Account setup
- Billing

My experience extends across renowned BPO companies. In these roles, I handled diverse clients from various industries including retail, fitness, tech, and telecommunications, refining my skills in customer service, sales, and technical support.

Committed to delivering exceptional service and exceeding expectations, I'm here to assist with customer inquiries, sales support, or technical troubleshooting.

Top Skills

Customer Support

Customer Support » Email Support

Experience: 1 - 2 years

Customer Support » Phone Support

Other Skills

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

Customer Support » Technical Support

Customer Support » Ecommerce

Experience: 2 - 5 years

E-Commerce » Order processing

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 1 - 2 years

Basic Information

Age
31
Gender
Male
Website
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Address
Binan, Laguna
Tests Taken
IQ
Score:  105
DISC
Dominance: 41%
Influence: 15%
Steadiness: 16%
Compliance: 29%
English
C2(Advanced/Mastery)
Uploaded ID
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