Ecommerce Specialist

I have provided precise, informative and extended support through emails for both ecommerce, sales and travel services with a average handling count of 50 emails per day for all categories.

I have been handling hundreds of queries through chat support regarding ecommerce and including travel services in which have shown an average of 90% satisfactory rate for the past 3 months alone. Providing proper expectations and known limitations leading to provide foolproof and feasible workaround for any requests.

With profound efficiency knowing the in and outs of Shopify, i am able to answer most of the updated information for Shopify as it is a growing platform, including parts of Shopify Payments and how the processes of internal Shopify works

With great understanding and willingness to help, I am able to show understanding through my customer through synchronous phone calls with an average 89% satisfactory rate for my entire career, including the hard messages and limitations provided by numerous factors. I am able to deliver proper expectations without hesitation to be transparent with my interactions.

I have handled colleagues to excel in communication skills as a Subject Matter Expert and has gained recognition for such skill hence being promoted as an excellent employee

With years of experience, I am unable to determine as to how chargeback works with Shopify and it's processes with Shopify Payments. I am able to get you proper documentation of the process to make sure everything is transparent ensuring the trust fofthe customer with the ecommerce website.