Customer Service & E-Commerce VA | Shopify & Gorgias Support, Order Management |

Overview

Looking for full-time work (8 hours/day)

at $4.63/hour ($896.00/month)

Bachelors degree

Last Active

July 15th, 2026 (3 days ago)

Member Since

February 28th, 2025

Profile Description

I am a Customer Service & Support VA with 8 years of experience handling high-volume customer support in both BPO and remote environments.

I specialize in email and chat support, order processing, refunds and replacements, escalation handling, and upselling. I have hands-on experience supporting online stores with customer service using Shopify and Gorgias, ensuring accurate ticket management and organized customer records.

In my previous roles, I handled daily customer inquiries across email, chat, and phone while strictly following SOPs to maintain consistency and accuracy. I am comfortable working independently, meeting response time expectations, and coordinating with internal teams to resolve issues efficiently.

Tools I use include Shopify, Gorgias, Google Workspace, Google Sheets, Slack, and Zoom.

I am detail-oriented, organized, and reliable. I focus on providing clear communication and practical solutions to improve customer satisfaction and support business growth.

I am available for full-time remote work and open to flexible schedules, including night shifts.