Account Coordinator/Customer Service E-commerce

Provide prompt, accurate and professional responses to customer inquiries via live chat. Assist customers with product information, availability, order status, payments, shipping and returns. Guide customers through the online purchasing process and recommend relevant Samsung products.

Respond to customer inquiries via phone, chat and email. Resolve complaints and provide appropriate solution in a timely manner. Maintain a positive and empathetic attittude while interacting with customers. Process orders, return and transactions efficiently. Keep records of customer interactions and update databases. Stay-up-to-date on company policies, promotions, and product details.

Assist customers with product information, availability, order status, payments, shipping and returns. Troubleshoot basic issues or concerns and escalate complex cases when needed. Maintain up-to-date knowledge of Samsung devices, eCommerce processes, and promotions.

I use this tools salesforce when I handled doordash account and disney+ subscription account.

I used this tools when I handled Samsung account.

Respond to customer inquiries via phone, chat and email. Resolve complaints and provide appropriate solution in a timely manner. Maintain a positive and empathetic attittude while interacting with customers.

Respond to customer inquiries via phone, chat and email. Resolve complaints and provide appropriate solution in a timely manner. Maintain a positive and empathetic attittude while interacting with customers.

Greet customers and assess their needs to provide tailored assistance. Explain the product quality and benefits and pricing to drive sales. Maintain a clean and organized sales floor and merchandise displays.