Glerajoe
Customer Support Specialist | Shopify | Gorgias | Phone, Email , & Chat Support |
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.72/hour ($909.09/month)
Bachelors degree
Last Active
June 24th, 2026 (yesterday)
Member Since
January 20th, 2025
Profile Description
Hi! My name is Glerajoe Burlas, a dedicated Virtual Assistant and Customer Support Specialist with more than 2 years of experience delivering efficient, accurate, and empathetic support across multiple channels including chat,
I have worked with e-commerce and healthcare accounts, where I handled high ticket volumes while maintaining excellent customer satisfaction and response-time performance.
In my most recent role as an E-commerce Customer Support Virtual Assistant, I successfully managed 96+ support tickets daily, assisting customers with:
• Order tracking
• Returns and exchanges
• Refunds and replacements
• Shipping and delivery issues
• Investigating lost or damaged packages
I am experienced in using industry tools such as Shopify, Gorgias, Flexport, LOOP, Slack, Microsoft Teams, and Google Workspace.
My goal is always to provide fast, professional, and customer-focused support that improves the customer experience and builds long-term loyalty for the business.
If you're looking for a reliable, detail-oriented, and proactive Customer Support Specialist, I would love the opportunity to support your team.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Managed email tickets daily using support platforms, responding to customer inquiries regarding orders, returns, refunds, and delivery concerns.
Customer Support » Chat Support
Experience: Less than 6 months
Handled real-time chat support, assisting customers with product concerns, order updates, and troubleshooting while maintaining quick response times.
Customer Support » Customer Service
Experience: 2 - 5 years
Experienced in handling high-volume customer inquiries through chat, email, and phone support. Assisted customers with order tracking, refunds, replacements, and issue resolution while maintaining excellent customer satisfaction.
Other Skills
E-Commerce » Shopify
Experience: Less than 6 months
Used Shopify to manage orders, track shipments, process refunds, and assist customers with e-commerce order inquiries.
Customer Support » Phone Support
Experience: 2 - 5 years
Assisted customers through phone support by resolving inquiries, providing product and order information, and ensuring customer satisfaction.
Office and Administration » Data Entry
Experience: Less than 6 months
Accurate and efficient in entering, updating, and maintaining customer and order data in support systems.
Customer Support » Customer Service » Gorgias
Experience: Less than 6 months
Managed support tickets using Gorgias, responding to customer concerns and resolving order issues efficiently.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 107
- DISC
- Dominance: 28
- Influence: 16
- Steadiness: 35
- Compliance: 21
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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