Customer Service Expert & Virtual Assistant | Property Management Support

Overview

Looking for full-time work (8 hours/day)

at $5.98/hour ($1,152.00/month)

Associates degree

Last Active

June 25th, 2026 (today)

Member Since

January 10th, 2025

Profile Description

Hi! I'm Richel Reyes, a dedicated Customer Service Specialist with 7 years of experience providing high-quality client support in the BPO industry. I've handled billing, technical support, account management, and retirement plan inquiries, delivering accurate solutions in high-volume environments.

I am also a trained Virtual Assistant and Assistant Property Manager, ready to support business operations, administrative tasks, and property management functions efficiently and professionally.

Customer Service Expertise

- Billing, technical, and account support

- High-volume calls, chats, and emails

- Fast, accurate, and professional responses

- Customer satisfaction & retention

- Clear communication and problem resolution

Virtual Assistant Support

- Email & chat support

- Administrative & back-office tasks

- Data entry & CRM management

- Report creation & analysis

- Scheduling & calendar management

- Document preparation

- Customer follow-ups

Assistant Property Manager Support

- Tenant communication

- Maintenance coordination

- Payment and delinquency tracking

- Leasing & move-in/move-out documentation (client templates)

- File organization & reporting

- Owner and tenant updates

Tools & Systems Proficiency

- Property Management: AppFolio

- Productivity & Collaboration: Google Workspace, Microsoft Office

- CRM Systems: Salesforce

- Communication: Email platforms and chat systems and phone

- Data & Reports: Spreadsheets, dashboards, reporting tools

What I Bring

- Strong English communication skills

- Detail-oriented & highly organized

- Tech-savvy and fast learner

- Reliable, professional, and proactive

- Can work independently with minimal supervision

- Strong customer service foundation

I'm looking to grow my career in Customer Service, while also being open to roles as a Virtual Assistant or Property Management Assistant. I'm confident in my ability to multitask, manage clients professionally, and support business operations effectively.

Let's work together!