Customer Service and Performance Specialist

I firmly believe that my critical experience in the BPO industry has provided me a well rounded skill set that is transferable to a variety of work. For example, in my role as a Performance Specialist, has honed my critical thinking, research, and analytical abilities. I had the opportunity to take on leadership roles, collaborate with diverse teams, and manage projects with varying degrees of complexity. These experiences have sharpened my organizational and teamwork skills, developed my ability to manage time effectively, and how to prioritize tasks - qualities that are essential in any professional setting. They have also helped me develop resilience and a positive attitude in the face of new challenges. I always bring with me a strong ethic and a willingness to contribute in meaningful ways. One of my core ethics is my ability to learn quickly. I approach new tasks with an open-minded and a commitment to mastering new concepts. I have often been tasked with learning new reports, software or tools in a short period of time. My success in these situations was due to my ability to seek out resources , ask questions, and practice until I gained proficiency. I am eager to learn from others and understand the value of mentorship which I believe will be an essential part of my growth. This self-directed learning attitude will allow me to quickly pick up the necessary skills for other role. In addition, I am proficient with a variety of tools such as Microsoft Office and Google Workspace. While I may not have any experience as a Virtual Assistant, I am confident that my ability, eagerness to learn, and transferable skills will allow me to succeed and grow in this position. I am excited about the opportunity to bring my skills to your company while growing in this field.

I've been a chat support for more than 5 years where I handled multiple credit card clients.

With 18 years in customer service, I have strong skills in verbal communication and problem-solving. In my role as a Performance Specialist, I coach and support front-line associates. I evaluate their skills and provide feedback to help them grow. This experience has sharpened my ability to identify training needs and improve processes. I also have a knack for quick learning. I regularly adapt to new tasks and technologies in my roles, making me confident in my ability to support your team effectively.

I help connect people who are looking to buy, sell, or invest in properties with the right agents. My job includes finding and reaching out to potential leads, managing contact lists, and keeping track of follow-ups to make sure no opportunity is missed. I focus on building genuine connections and keeping a steady flow of qualified leads for the team. I used tools like LOI Blaster, Propstream, Redfin, Mailmeteor and Google Sheets.

I handle customer inquiries and disputes through email, ensuring quick and professional resolution of issues related to orders, refunds, and returns. I use tools like Shopify and Freshdesk to manage tickets, track cases, and maintain smooth communication with customers. My goal is to provide a positive experience and build trust with every interaction.

I teach English to Japanese professionals, helping them improve their communication skills for work and daily life. My lessons focus on practical speaking, listening, and business English, tailored to each student’s goals and level. I aim to make every class engaging, supportive, and confidence-building.