Customer Service Representative

E-commerce. Reaching out and communicating with the customer through email regarding with their orders

Answering international inbound calls and chats of customers with their merchandise account, or order

Answering international inbound calls and chats of customers with their merchandise account, or order

-Answering inbound call by international customers with their technical concerns -Making outbound calls on customers with unfinished transactions and/or unexpected call disconnection -Providing efficient solution or alternatives to every problem -Constantly making a sales through upselling, turning every call to a possible sale

-Answering international inbound calls and chats of customers with their merchandise account, or order -Ensuring that the customer will be provided excellent service by offering appeasements when they -experience an inconvenience -Reviewing payment and bills of the customer when they see inconsistency's -Reaching out and communicating with the customer through email regarding with their orders

I've been in customer service industry for almost 3 years now. I almost know how customer service circulates. I am pretty flexible and can adapt new learnings.