Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.65/hour ($704.00/month)

Bachelors degree

Last Active

July 10th, 2026 (today)

Member Since

November 6th, 2024

Profile Description

Motivated and customer-focused professional with a proven track record in delivering exceptional customer service through chat and email support. I bring strong communication, problem-solving, and interpersonal skills, honed over years of experience assisting clients and ensuring their needs are met promptly and effectively. With an interest in human resources and coordination, I am eager to apply my skills to roles that involve working with people, and any customer service related roles.
KEY SKILLS:
Customer Service Excellence: Strong ability to communicate effectively and empathetically with customers, ensuring high satisfaction rates.
Problem Solving: Proven track record of resolving customer issues efficiently and effectively.
Multi-channel Support: Experience in managing customer inquiries across phone, chat, and email.
Attention to Detail: Exceptional ability to manage accurate product listings and resolve discrepancies.
Vendor Relations: Skilled in liaising with vendors and external partners to address support issues.
Time Management: Capable of managing multiple tasks and priorities in a fast-paced environment.
SOFTWARE:
Avaya, NVM Dialer, RingCentral, Nice, Kronos, Salesforce, Zoho CRM, Zendesk, Okta, Google Workspace, One Login, Ping Identity, Workday, Slack, Gorgias, Crisp, Hubstaff, eTimeproof
HUBBIES:
Gardening, Home Organization, Travel, Reading, and Watching series.
Experience:
Assisting customers with product inquiries, order issues, and returns in e-commerce settings.
Troubleshooting technical problems and guiding customers through resolution processes for digital platforms and locker systems.
Managing customer accounts, resolving subscription issues, and providing marketing and lead generation support.
Collaborating with internal teams to implement improvements based on customer feedback.