Results-driven Virtual Support Specialist with 5 years of experience—3 years in Business Process Outsourcing (BPO) and 2 years in Virtual Assistance. Skilled in customer service escalation, data entry, e-commerce management, and process optimization. Adept at handling Shopify+, managing refunds, resolving complex inquiries, and ensuring seamless operations. Proficient in CRM tools, Microsoft Office, Zendesk, Google Suite, and AI-powered platforms. Proven ability to meet Service Level Agreements (SLA) with a 24-hour response time, often providing resolutions in less time, while maintaining 99.5?ta accuracy, delivering top-tier service and efficiency.
Experience: 2 - 5 years
Experience: 5 - 10 years
I am highly proficient in Excel/Googlesheet and have successfully utilized its advanced features to create visually appealing user interfaces for email templates, develop interactive dashboards, and generate comprehensive reports using PivotTables throughout my previous roles. My experience includes leveraging Excel to streamline processes, improve data analysis, and enhance reporting capabilities.
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
I have experience conducting comprehensive competitor analysis, gathering data on competitors' online presence, identifying their best practices, and evaluating their marketing strategies. This includes analyzing their content, promotions, and customer engagement tactics, as well as reviewing their copyright usage and intellectual property to stay ahead in the competitive landscape.
Experience: 6 months - 1 year
In my role within Human Resources and Recruiting, I have been responsible for conducting thorough candidate screening, including identifying potential conflicts of interest, reviewing RA/DCS candidates, and performing rehire checks. Additionally, I’ve been involved in auditing candidate backgrounds to ensure compliance with company policies and industry standards.
Experience: 2 - 5 years
I have hands-on experience managing various aspects of Shopify e-commerce operations, including processing and managing orders, creating and updating draft orders, modifying customer addresses and order details, and updating product information and stock levels. My expertise also extends to ensuring smooth order fulfillment and maintaining accurate product listings to support seamless customer experiences.
Experience: Less than 6 months
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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