Jc

General Virtual Assistant and Competitors Research

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Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

March 15th, 2025 (yesterday)

Member Since

October 5th, 2024

Profile Description

Results-driven Virtual Support Specialist with 5 years of experience—3 years in Business Process Outsourcing (BPO) and 2 years in Virtual Assistance. Skilled in customer service escalation, data entry, e-commerce management, and process optimization. Adept at handling Shopify+, managing refunds, resolving complex inquiries, and ensuring seamless operations. Proficient in CRM tools, Microsoft Office, Zendesk, Google Suite, and AI-powered platforms. Proven ability to meet Service Level Agreements (SLA) with a 24-hour response time, often providing resolutions in less time, while maintaining 99.5?ta accuracy, delivering top-tier service and efficiency.

Top Skills

Experience: 5 - 10 years

I am highly proficient in Excel/Googlesheet and have successfully utilized its advanced features to create visually appealing user interfaces for email templates, develop interactive dashboards, and generate comprehensive reports using PivotTables throughout my previous roles. My experience includes leveraging Excel to streamline processes, improve data analysis, and enhance reporting capabilities.

Experience: 5 - 10 years

Other Skills

Experience: Less than 6 months

Experience: 1 - 2 years

Experience: 2 - 5 years

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: 2 - 5 years

Experience: 1 - 2 years

Experience: 2 - 5 years

I have experience conducting comprehensive competitor analysis, gathering data on competitors' online presence, identifying their best practices, and evaluating their marketing strategies. This includes analyzing their content, promotions, and customer engagement tactics, as well as reviewing their copyright usage and intellectual property to stay ahead in the competitive landscape.

Experience: 6 months - 1 year

In my role within Human Resources and Recruiting, I have been responsible for conducting thorough candidate screening, including identifying potential conflicts of interest, reviewing RA/DCS candidates, and performing rehire checks. Additionally, I’ve been involved in auditing candidate backgrounds to ensure compliance with company policies and industry standards.

Experience: 2 - 5 years

I have hands-on experience managing various aspects of Shopify e-commerce operations, including processing and managing orders, creating and updating draft orders, modifying customer addresses and order details, and updating product information and stock levels. My expertise also extends to ensuring smooth order fulfillment and maintaining accurate product listings to support seamless customer experiences.

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
28
Gender
Male
Website
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Address
CITY OF SAN PEDRO, LAGUNA
Tests Taken
IQ
Score:  115
DISC
Dominance: 31
Influence: 16
Steadiness: 26
Compliance: 27
English
C1(Advanced)
Government ID
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