Social Media Manager | Customer/Client/E-commerce Support

Overview

Looking for full-time work (8 hours/day)

at $5.31/hour ($1,024.00/month)

Bachelors degree

Last Active

July 5th, 2026 (6 days ago)

Member Since

September 2nd, 2024

Profile Description

With over 7 years of combined experience in customer support, e-commerce operations, and social media management I specialize in delivering results-driven support and engagement strategies across various industries including retail, fintech, healthcare, and tech.
As a Social Media Manager I create and execute content strategies across Instagram, Facebook, TikTok, and Pinterest to drive brand visibility, engagement, and community growth. I manage everything from content calendars and graphic design to trend monitoring, caption writing, and analytics reporting—helping brands connect authentically with their audiences.
On the customer support side I’ve worked across platforms like Shopify, Faire, Gorgias, Amazon, and Etsy using tools such as Zendesk, Salesforce, NetSuite, and Asana. My work involves resolving inquiries, managing logistics, handling order processing, and ensuring a seamless post-purchase experience. I have also supported clients in the fintech SaaS space assisting schools in the US with platform usage and operational concerns.
I’m highly organized, adaptable, and proactive—able to juggle multiple roles with efficiency and empathy. Whether it’s keeping customers happy or growing your online presence, I bring consistency, creativity, and care to every task.
Let’s work together to support your brand’s growth from backend operations to front-facing social media success.