Operations Supervisor

4+ years of experience in customer-facing roles, with a focus on email and phone support. Proficient in using Zendesk ticketing system to manage customer inquiries. Keeping tabs on Zendesk analytics and maintained high satisfaction rating.

Responded to customer inquiries via email, resolving issues and concerns related to products, services, and billing. Experience with email support platforms (e.g. Zendesk, Chatra)

Excellent communication and problem-solving skills, with a strong background in handling customer inquiries and issues.

Processed replacements, refunds and generated discounts for customers.

Strong understanding of business operations, including process improvement, workflow management, and quality control.

Experienced in property onboarding/offboarding and advanced Guesty configuration, including shell creation, data integration, and fee optimization.

Proven leadership skills, with experience in leading teams and mentoring team members to achieve their goals. Been a team lead for less than 6 months and got promoted as Operations Supervisor.

Completed Basic Occupational Safety and Health for Safety Officer 2 (BOSH SO2) 40-hour Mandatory Training for BPO company.

Proficient in troubleshooting and resolving technical issues, with expertise in software and hardware support.

Became an authorized seller central user. Responded to customer feedback, keep track of sales and tracking.

Customer support for natural dental products, CBD and healthy subscription snacks.

Reviewed and responded to user comments and messages in a timely and professional manner.

The ability to identify and contact potential leads through various channels such as phone, email, social media, or in-person events.

* Kept track of customer orders * Replied to feedback and inquiries * Processed replacements and cancellations

Been using google workspace for meetings, sharing of files, docs, etc.