Current Employment Status:
Hired Part Time on Jan 7, 2026
Juviemae
Shopify Customer Support VA | Email , Chat & Social Media Support
Verified
Overview
Looking for full-time work (6 hours/day)
at $4.16/hour ($600.00/month)
Associates degree
Last Active
June 24th, 2026 (2 days ago)
Member Since
August 13th, 2024
Profile Description
Hi, I’m Juviemae — an Ecommerce Virtual Assistant with 4 years of experience in Shopify customer support.
I specialize in handling high-volume customer inquiries across
Here’s what I can help you with:
• Customer support
• Order tracking, refunds, disputes, and issue resolution
• Shopify order management and fulfillment
• Managing Trustpilot and
• Social media engagement
• Product listing and inventory updates
I’ve worked with dropshipping stores and ecommerce brands, ensuring smooth daily operations and professional customer communication.
I’m reliable, detail-oriented, and quick to learn — ready to support your business and keep your customers happy.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Handled 40–60+ daily emails with a 95?curacy rate, resolving returns and refunds quickly. Helped improve retention by reducing repeat email issues by 25%.
Customer Support » Chat Support
Experience: 2 - 5 years
Managed 60+ daily chat inquiries while maintaining a 95% satisfaction rate. Delivered fast, clear responses that built trust and reduced repeat complaints by 30%.
Customer Support » Customer Service
Experience: 2 - 5 years
Delivered consistent support across email, chat, and social media. Maintained a 95% satisfaction rate while handling 60+ inquiries daily.
Other Skills
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
Processed 40–60+ orders daily with 95?curacy. Created product listings and managed inventory updates that boosted engagement by 20% and reduced order errors.
Office and Administration » AI Tools » ChatGPT
Experience: Less than 6 months
Used ChatGPT to support multilingual e-commerce stores, providing clear and professional responses to international customers. Helped improve communication accuracy and speed, reducing translation errors by 20% and ensuring smooth customer experiences across different markets.
Professional Services » Management Services » E-Commerce Management
Experience: 2 - 5 years
Led customer service operations and trained new team members. Improved workflows that increased team efficiency by 25% and raised customer satisfaction scores.
Customer Support » Technical Support
Experience: 2 - 5 years
Resolved 40–60+ technical cases daily across different eCommerce platforms and CRM tools. Troubleshot system errors and account issues, cutting recurring problems by 30%.
Customer Support » Ecommerce
Experience: 2 - 5 years
Supported multiple platforms (Shopify, Amazon, Shopee, Lazada, TikTok Shop, Carousell, Take App, Line OA Plus, Qoo10 ). Handled 50+ daily transactions and streamlined fulfillment, Daily operation, and product listings, helping reduce delays by 20%.
Office and Administration » Google Sheets
Experience: 2 - 5 years
Organized CRM records and tracked data with Google Sheets. Built reports that improved decision-making and cut manual errors by 30%.
Design » Graphic Design » Canva
Experience: 2 - 5 years
Designed marketing materials and social media posts. Helped increase engagement by 15% through clear, professional visuals.
Professional Services » Management Services » E-Commerce Management » Product Listing
Experience: 2 - 5 years
Created and optimized product listings with accurate descriptions and images. Increased customer engagement by 20% and reduced listing errors by 25%.
Virtual Assistant
Experience: Less than 6 months
Handled admin tasks, scheduling, and social media management. Delivered reliable support that improved team productivity by 20%.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Jose Del Monte, Bulacan
- Tests Taken
- IQ
- Score: 95
- DISC
- Dominance: 17
- Influence: 12
- Steadiness: 41
- Compliance: 31
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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