Customer Service Representative | Chat, Email & CRM Support

Overview

Looking for full-time work (8 hours/day)

at $2.37/hour ($457.60/month)

Bachelors degree

Last Active

July 3rd, 2026 (8 days ago)

Member Since

August 5th, 2024

Profile Description

I am a Customer Support Specialist with over four years of experience delivering exceptional support through email, live chat, and phone in both e-commerce and telecommunications environments. I specialize in providing professional, customer-first service while resolving inquiries efficiently and maintaining high customer satisfaction.

My experience includes handling order management, order tracking, shipping delays, delivery issues, refunds, returns, exchanges, replacement requests, account support, merchant support, and after-sales service. I take ownership of customer concerns from initial contact through resolution while ensuring every interaction is accurate, empathetic, and solution-oriented.

I'm proficient in Zendesk, Salesforce CRM, Lazada Seller Center, Microsoft Office, Google Workspace, Slack, Microsoft Teams, and Zoom. I quickly adapt to new tools and processes and have experience maintaining detailed customer records, following SOPs, and collaborating with logistics and cross-functional teams to resolve issues promptly.

I pride myself on my strong written and verbal English communication, attention to detail, problem-solving skills, and ability to manage multiple customer cases in fast-paced environments. My goal is to provide every customer with a positive experience while helping businesses improve customer satisfaction, retention, and operational efficiency.

If you're looking for a dependable, proactive, and customer-focused support professional who can represent your brand with professionalism and care, I'd be excited to contribute to your team.