Mecaella

IT Ops Associate / SW//App/ Cloud Tech Support Associate

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 5th, 2026 (5 days ago)

Member Since

July 29th, 2024

Profile Description

I previously worked as a Technical Support Associate at Accenture, where I was responsible for troubleshooting application-related issues, primarily involving Citrix, Okta, Java, and GlobalProtect. I also used Bomgar to provide remote technical support and resolve client issues efficiently.

In addition to technical troubleshooting, I worked as a chat support representative, managing up to three client conversations simultaneously while maintaining a high level of service and accuracy.

Currently, I work as a Technical Solutions Consultant at ADP, where I assist clients with their Time and Attendance solutions by troubleshooting issues, answering product-related questions, and providing effective solutions to meet their business needs.
While my experience may not align perfectly with all of your requirements, I am eager to learn, open to training, and confident in my ability to quickly adapt to new systems and processes. I am a fast learner, work well with others, and am committed to delivering excellent customer service and technical support.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Using email to follow up clients for some incomplete tickets.

Customer Support » Chat Support

Experience: Less than 6 months

Been a chat support from my previous job , handling 3 chats at a time makes me handle multi tasking as some issue has to be remotely assisted by taking control on their computer.

Customer Support » Technical Support

Experience: 1 - 2 years

Supporting a client in every application issues. We asked for a remote session and take a look at the issue and fix them if possible.

Other Skills

Coaching » Homeschool » Teaching

Experience: 6 months - 1 year

Got an experienced during our practice teaching in college, I was able to teach grade schooler from private and public school.

Accounting » Bookkeeping

Experience: Less than 6 months

I was in college when I took up bookkeeping vocation. I passed the exam and had a certificate.

Human Resources » Payroll » Timekeeping

Experience: 6 months - 1 year

Basic Information

Age: 28

Gender: Female

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Tests Taken: IQ
Score: 71: DISC
Dominance: 40
Influence: 16
Steadiness: 23
Compliance: 21: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”