ECommerce VA | Shopify Support, Order Fulfillment & Customer Care Pro

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

June 23rd, 2024

Profile Description

Experienced eCommerce Customer Support Specialist | Shopify | 13 Years Experience

Need reliable customer support for your online store?

I’m a Customer Support Specialist with 13 years of experience helping eCommerce businesses deliver fast, professional, and empathetic service across email, chat, and phone.

I specialize in Shopify support operations, handling everything from customer inquiries to order management while ensuring every interaction strengthens your brand reputation.

What I Can Help You With:
• Shopify customer support
• Email & ticket management (Zendesk)
• Order processing, tracking, refunds & returns
• Escalation handling and issue resolution
• Customer experience improvement
• Accurate documentation and workflow organization

I focus on quick resolutions, clear communication, and customer satisfaction, helping businesses retain loyal customers while keeping support operations organized and efficient.

Tools I Use:
• Shopify
• Zendesk
• Slack
• Trello
• Google Workspace
• Microsoft Office
• Zoom
• Genesys
• ChatGPT
• Gemini
• CRM

If you're looking for a dependable support specialist who treats your customers like your own, I’d be happy to help.

Let’s connect and discuss how I can support your business.