Rachel
IT Support | Service Desk Analyst | Helpdesk Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Bachelors degree
Last Active
June 30th, 2026 (16 days ago)
Member Since
June 16th, 2024
Profile Description
Ready to boost your business with expert support?
Hi, I'm Rachel. I am a versatile, skilled remote IT Support with 6+ years of experience delivering Level 1/Level 2 technical support across managed services, BPO, and remote environments. Skilled in Microsoft 365 Administration, Active Directory, Windows troubleshooting, endpoint management, user onboarding/offboarding, and IT Service Desk operations. Proven ability to resolve technical issues efficiently while meeting SLA targets and delivering excellent customer service. Experienced supporting global users through phone,
Key Skills:
- Remote IT troubleshooting & support (TeamViewer, AnyDesk, Syncro)
-
- User account & access management (Active Directory)
- Network & VPN support (Wi-Fi, Biometrics, FortiClient VPN)
- Security & malware protection (Windows Defender, Sophos)
- Communication & customer service (Autotask, Hubspot, Zendesk, Freshdesk)
Let’s work together to cut down response times, organize operations, and keep your customers happy!
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » IT
Experience: 5 - 10 years
Customer Support » Helpdesk Support
Experience: 5 - 10 years
Other Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Office and Administration » Google Workspace
Experience: Less than 6 months
Office and Administration » Microsoft 365
Experience: 5 - 10 years
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bantayan, Cebu
- Tests Taken
- IQ
- Score: 102
- DISC
- Dominance: 20
- Influence: 7
- Steadiness: 32
- Compliance: 41
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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