Hi, my future client! My name is Kylie Monique Ganzon, a dedicated and reliable virtual assistant with a strong background in customer service communication and digital tools. I bring over a year of experience helping clients manage tasks like thorough research, gathering information, and data curation. I am tech-savvy, adaptable, and highly organized. Whether it's working in a CRM tool like Salesforce or Zendesk. I do all these efficiently and professionally. My background in customer service for 10 years was all about making sure that we keep customers/clients or employees loyal by proactively addressing issues, building relationships, and creating positive experiences. I develop and maintain strong, long-term relationships with clients to foster loyalty. I also did
Experience: 10+ years
Assists customers through social media, retention, and makes sure that their issues have been resolved. Also, reply to follow-up emails
Experience: 10+ years
Resolve customers/clients' concerns end-to-end
Experience: 6 months - 1 year
Update the medical experts database through Google Forms
Experience: 10+ years
Assist customers/clients with their concerns, make sure to attend to their requests, refund requests, credit concerns
Experience: 6 months - 1 year
Used Shopify, Gorgias, and assisted clients with their products. Strong background in handling phone calls, emails, and live chats
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