Responding to customer inquiries via email with professionalism and empathy. Ensures timely, accurate, and helpful responses that resolve issues and build customer trust and satisfaction.

Providing real-time assistance to customers through live chat platforms. Handling multiple conversations simultaneously while delivering quick, friendly, and effective solutions to questions or concerns.

I am a results-driven and detail-oriented professional with experience in customer service, healthcare support, warehouse operations, and event services. I have worked in fast-paced environments handling high-volume tasks, customer inquiries, and logistics coordination, with a strong focus on accuracy, efficiency, and client satisfaction. My background includes healthcare customer service at Teleperformance, where I supported health insurance members with benefits inquiries, medication claims, prior authorizations, and HIPAA-compliant documentation, demonstrating empathy, active listening, and problem-solving skills. I also bring hands-on experience in warehouse and processing operations at J&T Express, coordinating order processing and shipment tracking, as well as customer-facing roles in hospitality, wellness, and event services. With a Grade 12 background in Information and Computer Technology (ICT), TESDA NC II certification, and strong computer literacy, I am eager to leverage my communication skills, operational expertise, and email support capabilities to contribute effectively as an Email Customer Service Agent or similar role.

Organizing and maintaining a clean and efficient inbox. Prioritizing emails, flagging important messages, archiving old threads, and ensuring no message goes unanswered or overlooked.

Identifying high-demand, profitable, and trending products using data-driven tools and competitor analysis to ensure strategic product listings and better sales performance.

Creating optimized product listings with compelling titles, descriptions, bullet points, and accurate specifications to attract buyers and improve search visibility.

Monitoring shipment progress and updating customers with tracking information to reduce complaints and increase transparency and trust via email.