Loan Coordinator | Medical Billing Specialist | Operations & Workflow Expert
I am a detail-oriented and results-driven Loan Coordinator and Medical Billing Specialist with nearly 10 years of experience in remote operations, client coordination, and regulated workflow management. I specialize in managing complex processes, ensuring compliance, and driving efficiency across financial and healthcare-related operations.
In my role as a Loan Coordinator, I support deal flow from intake to closing by coordinating with borrowers, lenders, attorneys, and third-party vendors. I manage documentation, track loan progress, and ensure all conditions are met accurately and on time. My ability to handle high-volume pipelines while maintaining precision allows me to keep transactions moving smoothly.
As a Medical Billing Specialist, I handle end-to-end claims processing, including submission, follow-ups, and appeals for denied or underpaid claims. I work directly with insurance providers, patients, and legal teams to resolve discrepancies while ensuring strict adherence to HIPAA and billing compliance standards.
Beyond execution, I bring strong operational insight. I build and optimize workflows, create SOPs, and implement systems that improve turnaround times and reduce manual workload. I am highly proficient in CRM platforms such as HubSpot, Salesforce, Zoho CRM, and Medisoft, as well as project management tools including
I thrive in fast-paced, detail-critical environments where accuracy, communication, and organization are essential. Whether supporting loan processing, managing medical claims, or improving internal systems, I focus on delivering reliable, compliant, and efficient results.
If you're looking for someone who can bridge operations, compliance, and client coordination seamlessly, I’d be glad to support your team.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
Worked as a customer service chat support handling 2-3 chats at a time for a gaming company, and a telco company. With an average chat response time of 1-2 minutes on average. Good at typing with minimal to no error.
Experience: 2 - 5 years
Worked mainly on voice accounts for BPO Companies for about 5 years with a trainer background specializing in communications and product training.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Social Media Manager Modular Cabinet Manufacturer, Palawan 4 Years - Managed and grew the company’s social media presence across Facebook, Instagram, and TikTok. - Developed and executed social media strategies to increase brand awareness and customer engagement. - Created and managed ad campaigns on Facebook, achieving a significant increase in lead generation and sales. - Analyzed social media metrics to measure the success of campaigns and implemented improvements based on data insights. - Collaborated with the design and marketing teams to produce high-quality content that aligned with brand goals. - Ensured timely responses to customer inquiries and comments, maintaining a high level of customer satisfaction.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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