Social Media Specialist

Excellent in providing customer care and support through phones, chats, email, social media platforms.

I have been handling emails since 2022 under the an online retail account selling mattresses, bed frames, and other bedding set for every type of sleeper. The common concerns I handles includes: Tracking Orders, Processing Refunds, Returns, Assessment of Photos and assisting Warranty Claims, Pre-Purchase Inquiries, Follow-Ups for Customers' Pending Orders, Collaborations, and other related concerns with the brand and product.

I am experienced with chat support with handling customer's inquiries, questions about order, assistance with purchasing a product, tracking of order, requesting refund, returns, warranty claims, and other customer complaints. I have honed this experienced while in an online retail company with products including mattresses, bed frames and other bedding sets which has five brands in total.

During this experience, I have call-handling experience with assisting customers with a coin-counting kiosk. I have assisted with concerns such as technical troubleshooting assistance with the machine (paper jam, out of paper, coin jam, dispatch technicians, etc.). I have also assisted customers with issues such as miscounted coins, unredeemed or lost printed receipts, gift card redemption issues, and steps on how to use the machine. Handled customers within North America and Europe.

I have honed this experience while working in an international telecommunications company. I have roles including providing assistance for phone and sim activation, refill service, bills payment, phone number transfer, and provided care and assistance regarding about customers inquiries regarding on their phone and services.

Assisted customers' queries in regards of checking the status of the parcels, unreceived and lost packages, refunds, returns, replacements, and other issues and inquiries about Amazon.com in a timely manner. Provided excellent customer service through phones and chat

Assisting customers through various social media platforms such as: Facebook, Instagram, Twitter, and Tiktok via comments, DM, and PM. - Filtering profanity and unrelated comments to the brand's social media pages. - Assisting customer with their complaints about delays, rejected warranty and return requests, pre-purchase inquiries and other business-related questions