Healthcare Operations & Compliance Virtual Assistant | Client Coordination | Pro

Provided administrative and compliance-focused support within healthcare services, including managing support plans, Behavior Support Plans (BSP), medical documentation, and maintaining strict confidentiality of participant records.

Delivered structured administrative support including documentation preparation, client coordination, scheduling, and maintaining organized operational workflows.

Maintained structured digital filing systems for support plans, medical documentation, and compliance records, ensuring organized storage and secure handling of sensitive information.

Assisted in managing administrative processes, tracking compliance documentation, and supporting daily operational efficiency within healthcare services.

Managed appointment scheduling and calendar coordination using Cliniko and shared calendars, ensuring accurate bookings and time zone alignment.

Coordinated retrieval of required compliance documents including support plans, BSPs, and medical records to ensure complete and audit-ready participant files.

Experienced in using Cliniko to manage digital patient records, update documentation, coordinate appointments, and maintain accurate and organized health records.

Coordinated client communication channels, ensuring timely responses, appointment confirmations, and professional follow-ups.

Handled email-based client communication, documentation requests, and service coordination within healthcare operations.

Conducted professional phone communication for appointment confirmations and follow-ups while maintaining accurate documentation of interactions.

Processed and updated structured client data, compliance records, and documentation logs with high accuracy and attention to detail.

Prepared and formatted compliance documentation, reports, and structured client records using Google Docs.

Managed structured spreadsheets for client tracking, documentation monitoring, and workflow coordination using Google Sheets.

Structured and managed professional inboxes, handling compliance communication, document requests, follow-ups, and maintaining organized email systems.