8+ Years Customer Support | Detail-Oriented E-commerce Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

BS Major in Business Management

Last Active

June 28th, 2026 (yesterday)

Member Since

August 30th, 2016

Profile Description

Need an assistant who can jump in and start delivering results right away?

* The ONE Virtual Assistant you've been looking for
* 8+ years Customer Service Experience

Here’s how I can help improve your customer experience

* CUSTOMER SERVICE PRO
With nearly a decade of experience in customer support, I specialize in managing high-volume customer interactions, resolving service issues, and maintaining excellent customer satisfaction. I work efficiently across CRM and helpdesk platforms to ensure organized communication, accurate documentation, and timely resolution across email and social channels.

Here are the processes I can efficiently manage for you

- Customer Inquiry Management
- Ticket & Case Management
- Order & Delivery Issue Resolution
- Response Time & Quality Management
- Multi-Channel Support Coordination

Tech-savvy and detail-oriented, with hands-on experience using:

- Shopify
- Amazon Seller Central
- Gorgias
- Salesforce CRM
- Meta Business Suite (Facebook & Instagram)
- Google Workspace
- Slack
- ----------
- Microsoft Teams
- Asana

* SOCIAL MEDIA ENGAGEMENT & MODERATION
I manage day-to-day engagement across social platforms by responding to comments, messages, and customer inquiries in a timely and professional manner. I help maintain a positive brand presence by monitoring conversations, addressing concerns, and keeping online communities active and well-managed.
- Facebook
- Instagram
- LinkedIn (Sales Navigator)

* I also bring a versatile skill set and have successfully supported teams in roles such as:
- Lead Generation
- Data Analysis
- Administrative Assistance

Sound like a good fit for your eCommerce business? Let’s connect!

Send me a message and let’s talk about how I can support your customers and help your business run smoothly.

When would be a good time for us to schedule a discovery call?

All the best,
Andrea