Shirley

Call Quality Specialist

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Overview

Looking for part-time work (3 hours/day)

at $4.98/hour ($360.00/month)

Bachelors degree

Last Active

July 6th, 2026 (2 days ago)

Member Since

August 20th, 2016

Profile Description

I am a highly motivated professional with a strong focus on achieving results. I have a proven track record of success in secretarial, administrative, and customer service roles across various industries, including manufacturing and call centers. In my current position as a QA Specialist, I am actively involved in call monitoring, providing constructive feedback to agents to enhance their communication skills, and playing a key role in process improvement and the establishment of quality standards. Additionally, I am responsible for validating escalated calls and effectively communicating outcomes to our clients. With proficiency in Microsoft Word and Excel, I am dedicated to acquiring new skills and have a strong ability to quickly grasp new concepts. I am currently seeking a part-time or full-time opportunity with a competitive compensation package, and I am confident that I can make a significant contribution to your team.

Top Skills

Experience: 6 months - 1 year

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: 6 months - 1 year

Experience: Less than 6 months

Experience: 5 - 10 years

Other Skills

Basic Information

Age
48
Gender
Female
Website
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Address
Paranaque, NCR
Tests Taken
IQ
Score:  110
DISC
Dominance: 25%
Influence: 33%
Steadiness: 13%
Compliance: 30%
English
C2(Advanced/Mastery)
Government ID
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