Call Quality Specialist

Overview

Looking for part-time work (2 hours/day)

at $6.00/hour ($264.00/month)

Bachelors degree

Last Active

May 2nd, 2024 (4 days ago)

Member Since

August 20th, 2016

Profile Description

I am a highly motivated and results-oriented individual with a proven track record of success in secretarial, administrative, and customer service roles. I have experience in a variety of industries, including manufacturing, BPO, and Upgrade to see actual info my current role as a QA Specialist, I was responsible for listening to calls and providing feedback to agents on their communication skills and process handling. I also helped to validate escalated calls and submit the results to clients.I am proficient in Microsoft Word and Excel, and I am eager to learn new skills. I am a quick learner and I am always willing to go the extra mile.I am looking for a part-time job that pays well and can be accomplished within a short period of time. I am confident that I can make a significant contribution to your team.

Top Skills

Customer Support » Forum/Community Moderation

Experience: 5 - 10 years

Customer support is the ability to deliver exceptional service to the customers. These skills include active listening to understand customer needs, clear communication to provide accurate information, and problem-solving to address concerns effectively. Patience and empathy enable customer support professionals to handle difficult situations with compassion. They possess product knowledge to troubleshoot issues and multitask efficiently. Time management skills ensure timely resolution of customer inquiries, ultimately fostering positive customer relationships and satisfaction.