I am a highly motivated professional with a strong focus on achieving results. I have a proven track record of success in secretarial, administrative, and customer service roles across various industries, including manufacturing and call centers. In my current position as a QA Specialist, I am actively involved in call monitoring, providing constructive feedback to agents to enhance their communication skills, and playing a key role in process improvement and the establishment of quality standards. Additionally, I am responsible for validating escalated calls and effectively communicating outcomes to our clients. With proficiency in Microsoft Word and Excel, I am dedicated to acquiring new skills and have a strong ability to quickly grasp new concepts. I am currently seeking a part-time or full-time opportunity with a competitive compensation package, and I am confident that I can make a significant contribution to your team.
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: 5 - 10 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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