Customer Support Specialist | Email, Chat & Phone | 6+ Years Experience

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Associates degree

Last Active

June 27th, 2026 (yesterday)

Member Since

March 29th, 2024

Profile Description

If you're looking for someone who can handle your customers professionally, calmly, and without constant supervision — I can help.

I have over 6 years of experience supporting customers for global brands, including eCommerce, telecom, and tech services. I focus on clear communication, fast resolution, and creating a positive experience even in difficult situations.

Here’s how I can support your business:

• Handle customer inquiries via email, chat, and phone
• Resolve order issues, refunds, billing concerns, and complaints
• Provide technical support and guide customers step-by-step
• Upsell or recommend solutions when appropriate (without being pushy)
• Maintain a calm and professional tone in every interaction

Relevant Experience:

• eCommerce Support (Amazon – Alorica)
Handled high-volume customer inquiries, order tracking, returns, and refunds

• Billing & Customer Support (Telstra – Teletech)
Assisted customers with billing concerns, disputes, and account inquiries

• Technical Support & Sales (Verizon – Asurion)
Provided troubleshooting and helped customers choose the right solutions

• Customer Support (Helpflow)
Supporting eCommerce customers through email and chat with a focus on fast, accurate responses

I’m comfortable using different tools and systems, and I can quickly adapt to your processes.

I’m known for being reliable, patient, and easy to work with. I don’t overcomplicate things — I focus on getting the job done right and making your customers feel taken care of.

If you need someone dependable who can represent your business well, I’d be glad to help.