March

Customer Service Specialist

With Timeproof

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Overview

Looking for part-time work (4 hours/day)

at $6.63/hour ($640.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (8 days ago)

Member Since

February 14th, 2024

Profile Description

I've been in the Customer Service Industry (BPO) for more than 10 years. My very first customer service job was in the travel industry where I got training for the Sabre GDS. I started as a Tier I travel specialist for 3 years before I became a Tier II specialist and took escalated calls and carried out complex processes.

I also have customer service experience in the e-commerce industry. I worked in eBay for a total of 6 years and at Amazon, for 6 months.

I also worked in the credit card and banking industry for almost 2 years. My most recent job was as an Appeals coordinator for a healthcare company.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 2 - 5 years

I initially started as a Universal agent for eBay, catering to both sellers and buyers. After 3 years, I got promoted and became a Team Lead for the Appeals LOB. This LOB handled cases which were mostly customer complaints. Part of my job was to take supervisor or escalated calls and do admin tasks for my team. I also had a short stint being a customer service representative for Amazon. I did both phone and chat support for 6 months.

Customer Support » Phone Support

Experience: 5 - 10 years

Customer Support » Insurance » Medical Insurance

Experience: 1 - 2 years

I was an Appeals Coordinator at Optum ( United Health Group ).

Other Skills

Customer Support » Email Support

Experience: 1 - 2 years

Customer Support » Chat Support

Experience: 6 months - 1 year

Office and Administration » Data Entry

Experience: 2 - 5 years

Office and Administration » Travel Planning

Experience: 1 - 2 years

Basic Information

Age: 42

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 129: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”