Aileen
Executive Assistant| HR Director | Customer Experience Manager
Verified
Overview
Looking for part-time work (5 hours/day)
at $5.79/hour ($700.00/month)
Bachelors degree
Last Active
June 30th, 2026 (9 days ago)
Member Since
January 11th, 2024
Profile Description
Accomplished Senior Customer Care Manager with a proven track record in people management, complaint resolution, risk mitigation, and leading various process improvements. Expertise in exceeding KPIs, optimizing workflows, and driving successful campaigns in the insurance sector. A strategic thinker dedicated to fostering a positive work culture, recognized for dynamic and proactive problem-solving.
Dynamic and results-oriented professional with a reputation for reliability, adaptability, and resilience. A team player committed to exceeding expectations, driving innovation, and inspiring others. Known for dedication to customer satisfaction, risk-aware service delivery, and spearheading impactful process improvements. Proactive learner contributing to personal and team success.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Led High-Performing Team ( 15 Direct report and 35 Customer Support Agent) - Achieved consistent KPI targets through data-driven coaching, training, and performance monitoring. - Cultivated a customer-centric culture with closed-loop feedback and efficient complaint resolution.
Project Management » Process Improvement
Experience: 10+ years
Implemented SOP improvements and automation initiatives to enhance operational efficiency. Reduced employee time-to-productivity by 50% through redesigned onboarding and training programs
Office and Administration » Executive Assistance
Experience: 2 - 5 years
Provide executive support to the CEO, managing priorities and calendar while scheduling 40+ executive meetings per month. Travel bookings.
Other Skills
Marketing » Telemarketing
Experience: 2 - 5 years
Achieved 110% sales target, generating 13,239 policies and S$17.6M in Gross Written Premium. Consistently exceeded sales targets with 80+ monthly credit card enrollments through outbound campaigns
Human Resources » HR Management
Experience: 2 - 5 years
Lead end-to-end HR operations including recruitment, onboarding, documentation, and offboarding
Project Management » Process Mapping
Experience: 10+ years
Improved customer response time by 25–33% through workflow optimization/process improvement
Human Resources » Recruiting » Talent Acquisition
Experience: 2 - 5 years
Assisted in full-cycle recruitment including candidate sourcing, screening, interviewing, and onboarding
Basic Information
- Age
- 43
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Arayat, Pampanga
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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