Vica

Customer Support Assistant

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $2.48/hour ($480.00/month)

High school diploma

Last Active

July 15th, 2026 (9 days ago)

Member Since

December 11th, 2023

Profile Description

My name is Vica Mikhaela Calixihan, a Customer Support Representative with a proven track record of resolving complex inquiries and driving customer loyalty in fast-paced e-commerce environments. Adept at managing multi-channel support (phone, chat, email) and
troubleshooting product issues while maintaining top-tier quality metrics. Skilled at
de-escalating tense situations and leveraging tools like Shopify to streamline order
management and maximize customer satisfaction.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

Worked on customer emails daily, addressing customer concerns.

Customer Support » Chat Support

Experience: 1 - 2 years

I was recently in a CS role handling anywhere from 1 to 3 simultaneous chats at a time, depending on contact volume.

Customer Support » Phone Support

Experience: 1 - 2 years

Office and Administration » Data Entry

Experience: Less than 6 months

Other Skills

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Utilized Shopify to efficiently create, modify, and track customer orders, reducing order processing errors and ensuring seamless transaction workflows for a client that I worked with when I was on a call center.

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 129: DISC
Dominance: 54
Influence: 8
Steadiness: 12
Compliance: 26: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”