Experience and tech-savvy. IT Specialist and Technical Support Professional for various desktop hardware, software, office equipment and network devices. Providing an always on - call IT services delivery for several clients. Flexible and with an always-ready-to-go attitude when it comes to work, with genuine sense of responsibility, fairness, and self-assurance, can be a reliable and an independent worker with high level of enthusiasm and dedication in various areas of expertise which includes:
Technical Skills
-Expertise in Operating Systems such as Windows, Windows Server, Linux.
-Installing and configuring the peripherals, components and drivers – TCP,UDP, RDP
-Installing software and application to user standards
-Advance knowledge with OS and software troubleshooting: registry, services.
-Basic Networking, Routing, Firewall – DHCP, DNS
-Exposure to SCCM deployments and configuration/troubleshooting
-Experience with I
-Remote support: RDP, SCCM Remote Viewer, Teamviewer, Anydesk
-Advanced Printer Management and Deployment
-Knowledge in Domain, Active Directory and LDAP operation support
-SharePoint and OneDrive for Business Integration
-Exposure to Network configurations and installations
-Have knowledge in Virtualization: VMware, Vmware ESXI, Hyper-V
-Knowledge in different POS system
-Knowledge in File Transfer Protocol, NAS, VPN
-Knowledge in Office 365, Microsoft Azure
-Knowledge in Google Workspace, MS Exchange, Cpanel
-Knowledge in CCTV
Experience: 5 - 10 years
-Advance knowledge with OS and software troubleshooting: registry, services -Installing and configuring the peripherals, components and drivers – TCP,UDP, RDP -Installing software and application to user standards -Advanced Printer Management and Deployment -Knowledge in Domain, Active Directory -Knowledge in File Transfer Protocol, NAS, VPN
Experience: 2 - 5 years
Knowledgeable in Windows Server setup, installation, configuration and support. Windows Server 2012, 2016, 2019 and 2022. Also have an experience in Linux like CentOS, Ubuntu and Red Hat.
Experience: 2 - 5 years
Knowledgeable in VMware Virtualization like Hyper-V, VMware ESXI, Hypervisor, VMware.
Experience: 1 - 2 years
Have knowledge in Azure AD Administration in the following: -Create and manage all aspects of users and groups -Manage support tickets -Monitor service health -Change passwords for users, Helpdesk administrators, and other User Administrators
Experience: 6 months - 1 year
Knowledgeable in administration of MS 365 Defender from policies and procedures to.
Experience: 2 - 5 years
Have knowledge is responsible for installing, managing, and upgrading Windows-based systems and servers within. Also responsible for managing data security, configuring user access, and maintaining the stability of the system.
Experience: 1 - 2 years
Knowledgeable Google Suite administration, email creation, policies etc.
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Gaurab - Adhikari
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