April

Data Entry/Email Management/Customer Service/Team Management

65 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.40/hour ($950.40/month)

Associates degree

Last Active

April 21st, 2024 (11 days ago)

Member Since

October 21st, 2023

Profile Description

I am an experienced Customer Care Specialist that handles chat/emails/calls. I've also had a background as a Quality Analyst for 3 years and as a Team Manager - Operations managing 18 customer care agents responsible for writing emails and answering escalation calls for almost 2 years.
Also, I've handled admin tasks like data entry, managing excel files for score sheets, power point presentation, email management, client calls, and etc.
I am a highly motivated, committed, and passionate individual with a call center background and have worked
remotely for five years, eager to join your organization. I am passionate about managing, coaching, mentoring, and
honing people. I love this job for the opportunity to earn on the side and pursue an opportunity that will allow me to grow professionally, while effectively utilizing my skill to help promote corporate mission and exceed team goals.

Top Skills

Customer Support » Chat Support

Experience: 1 - 2 years

I was part of the Pioneering Chat Support handling 3 cutomers and 3 brands at a time for 3 states in Australia.

Office and Administration » Email Handling

Experience: 5 - 10 years

I was a customer care email support for 2 years and did email management for 5 years.

Office and Administration » Email Management

Experience: 2 - 5 years

Part of my admin task as a Quality Analyst and as a Team Manager is email management.

Other Skills

Customer Support » Phone Support

Experience: 1 - 2 years

I was a phone and email support when I was working with Amazon.

Customer Support » Ecommerce » Amazon

Experience: 1 - 2 years

I worked as an Amazon Seller Support in 2016 - 2017 handling sellers concerns in listing their items online, managing feedback, A-Z claims, FBA items, and etc.

Office and Administration » Data Entry

Experience: 2 - 5 years

I usually do data entry as part of my task when I was a QA and a TM.

Office and Administration » Data Entry » Encoding

Experience: 2 - 5 years

E-Commerce » Amazon » Seller Page Management

Experience: 1 - 2 years

I had an experience managing Amazon Seller's account when I was an Amazon Seller Support.

Professional Services » Management Services » Customer Support Management

Experience: 1 - 2 years

I'm an experienced Team Manager.

Basic Information

Age
29
Gender
Female
Website
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Address
Polangui, Albay
Tests Taken
None
Uploaded ID
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