Janica

Client Operations & Influencer Marketing Specialist | Scaling Outreach & CRM Sys

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Overview

Looking for full-time work (8 hours/day)

at $7.11/hour ($1,366.40/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

June 27th, 2023

Profile Description

I’m a Client Operations & Influencer Marketing Specialist with 5+ years of remote experience supporting US and European clients across customer support, influencer outreach, and backend operations.

I manage high-volume workflows and optimize systems to improve efficiency, response time, and overall client experience.

Key Results:

Handled 80–120+ tickets daily across Gorgias, Zendesk, Intercom, and email while maintaining 95%+ CSAT
Reduced ticket backlog by 30% through structured tagging systems, templates, and follow-up workflows
Scaled influencer outreach campaigns to 1,000–3,600+ creators per campaign
Sent 1,400+ automated messages within 24 hours
Generated 600+ sample requests, achieving up to 45.1% conversion rates

What I Do:

Customer support (email, chat, social media)
Influencer outreach & campaign coordination (EUKA)
CRM and ticket management (Zendesk, Gorgias, Intercom, JIRA)
E-commerce support (Shopify orders, refunds, disputes)
Workflow optimization and backend operations
Appointment scheduling and onboarding coordination
Multilingual EU client support using DeepL

I’m highly detail-oriented, organized, and proactive, with the ability to work independently while managing high-volume operations. I focus on building systems that improve efficiency, streamline workflows, and support scalable growth.

I’m currently seeking a long-term remote role where I can contribute to both operations and campaign performance.

Top Skills

Real Estate » Appointment Setting

Experience: Less than 6 months

Connecting BTs to Clients by coordinating schedules and ensuring sessions are properly assigned. Setting Short Bookings for make-up sessions or newly assigned cases. Sending Blast Messages to multiple BTs or clients regarding open sessions, cancellations, or urgent schedule updates. Outbound Calls to clients for session cancellations, confirmation, or follow-ups. Ticketing & Email Support, managing client inquiries, documentation updates, and scheduling-related tickets.

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Resolved product issues and complaints; created response templates and simple SOPs to improve quality and speed. Supported multilingual clients using DeepL (German, Swedish, Spanish, Danish).

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Skilled in Shopify, Gorgias, Zendesk, Reamaze, HubSpot, Zoho, Intercom, Slack, and Google Workspace. Adaptable, detail-oriented, and able to handle high-volume customer inquiries with professionalism and empathy.