Customer Service Pro | Team Lead: E-com and E-learning

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 30th, 2024 (8 days ago)

Member Since

March 8th, 2016

Profile Description

I help businesses foster lasting relationships and drive customer satisfaction and loyalty through empathetic, efficient, and exceptional customer service.
Over the years, I have honed my skills in various industries, enabling me to adapt quickly to your unique business needs. Let me show you how I can be an asset to your team.
My Expertise:
- Customer Support: I have a proven track record of providing exceptional customer support through various channels, ensuring prompt, empathetic, and solution-oriented assistance.
- Issue Resolution: I excel in analyzing complex problems, identifying root causes, and implementing effective solutions, turning dissatisfied customers into loyal brand advocates.
- Product Knowledge: I make it a priority to thoroughly understand your products and services, ensuring accurate and informative support for customers.
- Team Leadership: As a Team Lead, I have successfully guided and mentored customer service teams, fostering a collaborative and motivated work environment
Tools and Platforms I’ve Used:
- Zendesk
- PayPal
- Shopify
- Zoom
- Skype
- Confluence
- Sprout Social
- Jira
-Stripe
- Slack
- LiveChat
- Blueshift
- SendGrid
- Google apps
- Microsoft apps
- Mixpanel
Whether it’s hands-on customer support, leading a high-performing team, or implementing innovative customer service strategies, I