Ma

Customer Service Associate

With Timeproof

mark as hired

Overview

Looking for part-time work (6 hours/day)

at $3.33/hour ($480.00/month)

Bachelors degree

Last Active

June 28th, 2026 (today)

Member Since

May 4th, 2023

Profile Description

I am an English teacher by profession, who transitioned into the BPO industry for almost 5 years now. During this time, I have gained more experiences being a Customer Service Associate, who is passionate in helping clients or customers resolve their problems efficiently. I always go above and beyond to meet my clients demand while continuously expand my skills and expertise from being a CSA
to roles as Technical Associate and Financial Associate. Through my perseverance and hard work, I am promoted as
a Team Lead, further broadening my professional capabilities.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 1 - 2 years

Customer Support » Chat Support

Experience: Less than 6 months

E-Commerce » Logistics Management » Dispatching

Experience: 1 - 2 years

As a dispatcher, I am tasked to receive job request from our 3rd party, and schedule them based on the availability of our technicians. We have our dispatch board to look at, ensuring we have set the time accurately, not overlapping with previous customers and techs are not overbooked. I also manage rescheduling, and coordinating with the centers for their emergency requests. As a dispatcher I have handled almost 40 centers who always have service requests from their customers and scheduled them efficiently providing them with 5 star service.