Supply Chain Specialist

As an Amazon customer support representative, I was responsible for receiving and handling a high volume of incoming calls from customers who had questions, concerns or issues with their orders, deliveries or Amazon products

Order Processing and Shipment: • Tracked product shipments and ensure timely delivery of orders, coordinating with suppliers and logistics providers. Verified and reconcile order details, shipping documents, and invoices to ensure accuracy. • Shipment Coordination: Coordinated shipments with carriers and logistics partners to ensure timely delivery of goods. Arranged transportation, prepare shipping documents, and track shipments to ensure on-time delivery. • Coordinated with freight forwarders, customs agents, and logistics providers to ensure timely and cost-effective shipment of goods. • Monitored and tracked shipments, resolved any logistics or customs-related issues, and maintained accurate records of import/export documentation. 2. Customer Support: Provides excellent customer support by addressing inquiries, resolving issues, and providing timely updates on shipment status. Acted as the main point of contact for post-sales logistics-relatedinquiries. 3.Inventory Management: Maintained accurate inventory records and monitored stock levels. Coordinated with internal teams and suppliers to ensure timely replenishment ofinventory and minimize stockouts. 4. Documentation and Compliance: Prepared and maintained necessary documentation, including customs forms, shipping labels, and invoices. Ensured compliance with al relevant regulationsand trade requirements. 5. Problem Resolution: Proactively identified and resolved any logistical issues or delays that may arise during the post-sales process. Collaborated with internal teams and external partners to find effective solutions. 6. Process Improvement: Continuously evaluated and streamlined post-sales logistics processes to enhance efficiency and customer satisfaction. Identified opportunities for automation and optimization. 7. Performance Metrics: Monitored and analyzed key performance indicators (KPIs) related to post-sales logistics, such as delivery times, order accuracy, and customer satisfaction. Generated reports and provide insights for process Improvements.