Reynalyn

Virtual Assistant, Chat-Email Support

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Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

High school diploma

Last Active

July 5th, 2026 (18 days ago)

Member Since

April 16th, 2023

Profile Description

I started my career in customer support, where my primary responsibility was contacting restaurants to confirm customer orders. If a restaurant had not received an order, I would manually provide all the necessary order details to ensure it was processed correctly and without delay.

After one year, I was promoted to the Chat and Email Support team. In this role, I assisted both customers and restaurant partners with a wide range of concerns, including order issues, restaurant availability, and service inquiries. I regularly handled challenging situations such as delayed orders. My approach was to first acknowledge the customer's concern and apologize for the inconvenience, then investigate the issue using the available tools and resources. Once I obtained an update, I communicated the information clearly and promptly to the customer.

After three years in customer support, I transitioned to the Menu Department. In this role, I became responsible for building, maintaining, and updating restaurant menus to ensure accuracy and a seamless ordering experience for customers. This position strengthened my attention to detail, organizational skills, and ability to work efficiently with large amounts of information.

Top Skills

Customer Support » Chat Support

Experience: 1 - 2 years

Received three real time chats at the same time to assist customers if they have any issues on their order, and we are able to refund the customer if really needed. We are also assisting restaurants if they have any update on their location, as well as turning them online and offline regarding on their online delivery status

Office and Administration » Data Entry » Error Detection

Experience: 2 - 5 years

In this role, I was responsible for building and updating restaurant menus, including item details, pricing, and operating hours. Accuracy and attention to detail were critical in our department, as even minor errors such as an incorrect price, punctuation mark, or menu item detail could impact the customer experience and restaurant operations. Because of this, we were required to follow strict processes and quality standards when making updates. This role strengthened my attention to detail and my ability to handle tasks that required a high level of accuracy.

E-Commerce » Order processing » Order Tracking

Experience: 1 - 2 years

Tracked customer orders using internal systems, monitored delivery status, resolved order delays by coordinating with restaurants and drivers, and provided timely updates while ensuring accurate documentation and excellent customer service.