Current Employment Status:
Hired Full Time on Apr 19, 2024
Are you seeking swift and reliable technical assistance tailored to your needs? Look no further. With over 3 years of hands-on experience in the field, I am dedicated to providing top-notch assistance to users across diverse industries.
Throughout my tenure at Comcast Xfinity Accounts, I've excelled as a Technical Support professional, specializing in resolving technical issues and ensuring customer satisfaction. Leveraging tools like Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite, and CRM systems, I've consistently handled customer inquiries via phone, chat, and remote assistance, diagnosing hardware and software problems.
Proficient in setting up and troubleshooting internet connections, ensuring reliable access and connectivity for users. Skilled in maintaining cable television systems, resolving issues related to signal quality and functionality. Experienced in operating and troubleshooting telephone systems, including both landline and VoIP technologies. Capable of supporting mobile devices, including smartphones and tablets, addressing connectivity and software-related issues across different platforms.
Here's what I can offer:
Efficient Data Entry: From spreadsheets to content management systems, I specialize in accurate and timely data entry, ensuring meticulous attention to detail and data integrity.
Thorough Internet Research: Need information sourced from the web? I excel in conducting comprehensive online research, compiling data from credible sources into organized reports tailored to your needs.
Data Cleaning and Organization: Let me tidy up your data. I specialize in removing duplicates, standardizing formats, and organizing data in a structured manner for easy access and management.
File Conversion Services: Whether it's PDF to editable formats or digitizing physical documents, I have the expertise to handle data conversion tasks efficiently and effectively.
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Online Form Entry: Need data from online forms inputted accurately and securely? I've got you covered. I ensure confidentiality and precision in every entry.
Video Editing: Compiling footage, editing basics, adding text and transitions, adjusting audio, applying effects, and converting formats for engaging and professional videos.
I take pride in delivering excellent work and ensuring client satisfaction through clear and prompt communication. With flexible working hours and a commitment to adaptability, I am ready to assist you as a reliable virtual assistant.
If you're in need of expertise in technical assistance, data entry and internet research, let's discuss how I can contribute to the growth and efficiency of your business. Contact me today to get started!
Experience: 2 - 5 years
Provided technical support to clients via phone and email. Diagnosed and resolve technical issues. Escalated complex issues to the appropriate department. Maintained accurate records of all client interactions. Communicated effectively with clients and colleagues. Stay up-to-date with new products and technologies Participated in the creation of technical documentation and support materials. Assist with the development and testing of new software releases.
Experience: 2 - 5 years
Proficiently enter complex and sensitive data into company systems, ensuring accuracy and speed. Verify and correct errors to maintain data integrity and completeness.
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