E-commerce Customer Support Specialist | Shopify | Email & Chat Support |Virtual

Handled 100–120 daily customer emails using Zendesk, Gorgias, Groove, Freshdesk, and etc, ensuring timely resolution and high customer satisfaction.

Handled order creation, updating customer details, processing replacements and refunds, submitting chargeback evidence, and maintaining clear customer communications throughout the support process.

Applied conflict resolution techniques to de-escalate challenging situations and deliver positive outcomes.

Accurately inputting, managing, and organizing large volumes of data while maintaining efficiency and precision. Proficient in tools like Excel, Google Sheets, and other database systems, I ensure that records are up-to-date, error-free, and easily accessible

Managed order processing and fulfillment, including tracking shipments, updating order statuses, and coordinating with suppliers to ensure timely delivery.

Provided technical and account-related assistance, including troubleshooting, order updates, and billing inquiries.

I excel in managing emails, scheduling, and daily tasks efficiently, ensuring smooth workflows. I am proficient in tools like Shopify, Gorgias, and various project management platforms, enabling me to handle customer inquiries, refunds, returns, and escalations with professionalism and care. My strong organizational skills, attention to detail, and ability to multitask allow me to consistently meet deadlines while maintaining a high standard of customer satisfaction.