Medical Billing & Customer Support VA | Shopify

Fast, precise data entry with a keen eye for detail. Skilled in managing large datasets, ensuring accuracy, and maintaining organized records.

Experienced in organizing, sorting, and responding to emails with precision. Skilled in managing inboxes, filtering important messages, and ensuring timely follow-ups for seamless communication.

Carefully reviewed Explanation of Benefits (EOBs) from insurance providers to verify payment accuracy, identify discrepancies, and ensure proper posting to patient accounts.

Identified root causes of customer issues and provided effective solutions. Escalated complex cases to appropriate departments with detailed documentation for faster resolution.

Proficient in organizing, analyzing, and managing data with Excel. Skilled in using formulas, pivot tables, and charts to streamline workflows, enhance productivity, and generate insightful reports.

Fluent in spoken and written English, ensuring professional and effective communication. Skilled in conveying ideas clearly, engaging in conversations, and maintaining a natural, articulate tone.

Created a positive learning environment that encouraged participation, curiosity, and confidence. Used games, discussions, and multimedia tools to keep students actively involved.

Managed high‑volume support tickets daily, ensuring timely resolution and accurate documentation. Delivered empathetic, clear communication to customers via email, chat, and helpdesk, consistently improving CSAT scores.

Proficient in designing visually appealing and professional presentations. Skilled in creating dynamic slides, incorporating graphics, animations, and structured layouts to effectively communicate ideas and captivate audiences.

Skilled in formatting, editing, and creating well-structured documents. Experienced in handling reports, proposals, and other written materials with precision, clarity, and visual appeal.

Skilled in creating, editing, and formatting documents with Google Docs. Experienced in real-time collaboration, organizing content, and ensuring seamless accessibility across devices.

Proficient in using Canva to design eye-catching graphics, presentations, and marketing materials. Skilled in creating visually appealing layouts, branding assets, and engaging content for digital and print.