General Virtual Assistant / Customer Service Representative

Handled customer inquiries related to order status, returns, and refunds through Shopee’s messaging system and email. Assisted customers by tracking orders, verifying delivery details, and providing accurate updates in a timely manner. Processed return and refund requests in accordance with company and platform policies, ensuring proper documentation and resolution. Maintained clear and professional communication to resolve issues efficiently, reduce escalations, and ensure customer satisfaction. Updated records, coordinated with internal teams when needed, and supported daily customer service operations to ensure a smooth shopping experience.

Provided customer support for a healthcare account while strictly adhering to HIPAA compliance and data privacy standards. Handled patient and provider inquiries related to appointments, benefits, eligibility, and general account information through phone, email, and chat. Ensured accurate verification of patient information, maintained confidentiality of protected health information (PHI), and documented interactions thoroughly. Assisted with basic issue resolution, followed established healthcare policies and procedures, and escalated concerns when necessary. Demonstrated strong attention to detail, professionalism, and empathy while delivering timely and compliant customer service.

I worked as a Chat Support Representative, providing real-time assistance to customers while handling multiple chat conversations simultaneously in a fast-paced environment. I responded to inquiries related to orders, accounts, and general support with accuracy and professionalism, ensuring timely and effective resolutions. Through strong multitasking and time-management skills, I prioritized chats, maintained quality responses, and met performance metrics while documenting customer interactions and following standard procedures to deliver a positive customer experience.

I worked as an Email Support Representative, managing and responding to customer inquiries through email in a timely and professional manner. My responsibilities included addressing questions about orders, account issues, billing, and product information, providing clear and accurate responses while maintaining a high level of customer service. I ensured proper documentation of all interactions, followed company policies and procedures, and coordinated with other teams when necessary to resolve issues efficiently. Through strong written communication and organizational skills, I helped maintain customer satisfaction and supported smooth daily operations.

I worked as a Chat Support Representative, providing real-time assistance to customers while handling multiple chat conversations simultaneously in a fast-paced environment. I responded to inquiries related to orders, accounts, and general support with accuracy and professionalism, ensuring timely and effective resolutions. Through strong multitasking and time-management skills, I prioritized chats, maintained quality responses, and met performance metrics while documenting customer interactions and following standard procedures to deliver a positive customer experience.

I worked as a Phone Support Representative, assisting customers with inquiries, account concerns, and product or service-related questions over the phone. I provided timely and accurate information, resolved issues efficiently, and ensured a positive customer experience. My responsibilities included documenting calls, following company procedures, escalating complex issues when necessary, and maintaining professionalism and empathy in every interaction. Through strong communication and problem-solving skills, I supported smooth daily operations and customer satisfaction.

Provided administrative and operational support to ensure smooth day-to-day business operations. Managed emails and messages, organized data and documents, handled basic customer inquiries, and assisted with scheduling and task coordination. Supported online tools and platforms, maintained accurate records, and completed assigned tasks efficiently while meeting deadlines. Demonstrated strong organizational skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced virtual work environment.