Licensed teacher/ Customer Service/ Tech Support/ Sales Rep

Overview

Looking for full-time work (8 hours/day)

at $5.77/hour ($1,113.60/month)

Bachelors degree

Last Active

June 30th, 2026 (10 days ago)

Member Since

November 29th, 2022

Profile Description

I bring over 7 years of hands-on experience in customer service, working directly with customers in fast-paced environments across sales, technical support, billing, dispatch, and account management. I have personally handled high-volume inbound and outbound interactions, resolved complex concerns, processed transactions, upsold services, and ensured customer retention through a consultative and solution-focused approach. My experience has sharpened my ability to think quickly, communicate clearly, and deliver results while maintaining a positive customer experience.

I hold a Bachelor of Science in Secondary Education, major in Biological Sciences, and I am a Licensed Professional Teacher. My educational background has strengthened my ability to explain complex information in simple terms, adapt to different personalities, and guide customers step-by-step with patience, professionalism, and confidence. A licensed professional teacher with a natural aptitude for sales, demonstrated ability to excel in fast-paced environments, thrive under pressure, and provide exceptional customer service. Skilled in relationship-building, upselling, and managing both inbound and outbound communications. Known for impressive communication skills, high emotional intelligence, and a strong desire to help others. Adept in using CRM systems, managing multi-functional tasks, and leading teams to achieve sales targets. Highly adaptable with excellent problem-solving abilities and a strong work ethic.

Work History:
Customer Support / Dispatch Support | Quality Air (July 2025 - Present)

           Handles inbound customer calls for HVAC service requests, schedules and confirms service appointments, and contacts customers regarding invoices and payments. Provides professional customer support, maintains accurate records, coordinates with technicians and office staff, and ensures a positive customer experience.

Account Manager | Homeaglow (Jan 2025 - June 2025)
           Responsibilities include maintaining accurate CRM records, meeting reactivation and retention targets, and making outbound calls to lapsed customers. The role involves offering personalized deals, collaborating with support teams on recurring issues, and staying updated on products to communicate value. It also includes following up post-subscription, resolving past complaints, and using customer feedback to shape retention strategies. 

  Customer Sales Rep /  Appointment Setter | Various Clients (Oct 2024 – Dec 2024)
        Qualified leads by assessing customer needs for buying, selling, or renting properties. Maintained real-time CRM updates and followed up with leads to nurture relationships. Scheduled property viewings and meetings while ensuring smooth transitions to sales teams. Addressed customer concerns and achieved sales goals through upselling premium products. Assisted customers in selecting flower arrangements for various occasions, including personalized recommendations.

 Real Estate Bidder (B4B Sales) | ResolvedCx (Mar 2024 – Aug 2024)
     Managed ongoing bids, provided updates, and coordinated with legal, finance, and management teams. Conducted market research and negotiated favorable property lease terms. Ensured compliance with legal and regulatory standards while setting competitive lease rates.

Customer Care Specialist | Resolved Cx (March 2024 – August 2024)      I worked as a Customer Care Specialist at Resolved Cx, assisting customers with orders, product guidance, returns, and troubleshooting. I maintained confidential CRM records, collaborated with medical teams on complex cases, and responded to inquiries via phone, email, and chat with professionalism and empathy. I stayed updated on GLP-1 research and FDA approvals, adhered to HIPAA regulations, and provided accurate guidance on products like Tirzepatide and Semaglutide, covering benefits, administration, and safety.

Customer Engagement Specialist | Full Potential Solutions (Jan 2023 – Jan 2024)
     Handled inbound and outbound communications, assisting Uber platform users with troubleshooting and app navigation. Provided clear, detailed responses via email, addressing user inquiries about accounts, earnings, and platform-related issues.

 Customer Service Rep / Sales Representative | Sutherland Global Services Inc. (Jul 2021 – Dec 2022)
     Managed AT&T and DirecTV multi-service accounts and upsold services to retain customers. Collaborated with the sales team to meet quotas and provide technical support for TV and internet services. Guided customers through troubleshooting and technical support steps.

 Technical Support, Billing Specialist, CSR | Concentrix (Nov 2019 – May 2021)
     Assisted customers with billing inquiries, feature activations, and technical troubleshooting. Escalated complex issues to specialized teams and helped resolve network-related problems.

Certifications:
 - Licensed Professional Teacher (Sept 2019 – Present)
 - Top 3 out of 150 consultants site-wide: Sutherland Global Services, Davao, AT&T DirecTV (Aug 2022, Oct 2022)
- GVA and SMM Master Course with Coach Angel Your Best Virtual Assistant (June 2025)- Go High-Level Webinar with Ymann Jake M II Ayano (January 2025)

Education:
 - Bachelor of Science in Secondary Education, SPAMAST, Malita, Davao Occidental (July 2015 – Aug 2019)

Technical Skills:
 - CRM, Asana, VoIP, Slack, Flock, Hubspot, Shopify, GoHighLevel, Google Workspace, Zendesk, Bliss, Front, Ticketing Systems.

Soft Skills:
 - Empathetic, Adaptable, Independent, Effective Listener, Strong Communication, Emotional Intelligence, Hard-boiled.