Administrative & Operations Specialist |Customer & Executive Support | CRM & Sys

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 6th, 2026 (4 days ago)

Member Since

July 13th, 2022

Profile Description

I’m an Administrative and Operations Virtual Assistant with several years of experience supporting e-commerce and service-based businesses remotely.

I specialize in keeping operations organized and running smoothly—handling emails, managing records, updating spreadsheets, coordinating tasks, and maintaining CRM systems. I’ve worked with platforms like Shopify, Gorgias, Zendesk, Salesforce, and Google Workspace, allowing me to support both backend operations and customer communication efficiently.

I also have strong experience in customer support, handling inquiries through email, chat, and calls. I’ve managed order issues, refunds, returns, shipping concerns, and escalations while maintaining clear, professional, and empathetic communication.

I’m detail-oriented, reliable, and comfortable working independently while following SOPs and structured workflows. I’m used to handling multiple tasks at once, maintaining accuracy, and meeting deadlines in fast-paced environments.

I’m looking for a long-term role where I can contribute, stay consistent, and grow with a team. I am available to start immediately.

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

Provides reliable administrative and operations support to help businesses run efficiently. Experienced in managing schedules, organizing data, maintaining records, updating spreadsheets, and coordinating day-to-day workflows. Skilled in CRM systems, Shopify, and Google Workspace, with the ability to handle customer support, documentation, and task tracking while ensuring accuracy and consistency. Detail-oriented, proactive, and able to work independently while supporting teams and improving processes.

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Provides customer support management by handling inquiries across email, chat, and calls while ensuring timely, accurate, and professional responses. Experienced in managing high-volume support using platforms like Gorgias, Zendesk, and Salesforce. Handles order issues, refunds, returns, shipping concerns, and escalations with a focus on clear communication and customer satisfaction. Maintains organized records, follows structured workflows, and ensures consistent service quality while supporting overall business operations.

Customer Support » Ecommerce

Experience: 5 - 10 years

Provides e-commerce customer support by handling inquiries related to orders, shipping, refunds, returns, and product information. Experienced working with Shopify and support platforms like Gorgias and Zendesk to manage high-volume email, chat, and call support. Ensures accurate order handling, timely responses, and clear communication while maintaining a positive customer experience. Detail-oriented and efficient in resolving issues and supporting smooth day-to-day e-commerce operations.