Skilled General VA | 6+ Years in CSR | Email and Chat Support Expert

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Associates degree

Last Active

July 8th, 2026 (yesterday)

Member Since

June 20th, 2022

Profile Description

Looking for a dedicated and reliable Virtual Assistant to help streamline your business operations and provide exceptional customer support? 

I’m Jobeth Stephanie Elicana, and I'm here to bring organization, efficiency, and a customer-first approach to your team! 

With over 6 years of experience in Customer Service, I specialize in assisting businesses with administrative tasks, customer support, and much more.

Here's how I can support you:

General Virtual Assistance: Managing emails, calendars, scheduling, and organizing files for seamless business operations.

Customer Service Excellence: With extensive experience handling customer inquiries, resolving issues, and delivering timely solutions, I ensure a smooth, positive experience for your clients via email and chat.

Inbox and Chat Support: I manage inbound messages, ensuring timely responses, professional communication, and follow-ups to build customer satisfaction and retention.

Administrative Support: I offer a range of services from calendar management and appointment scheduling to data entry, email organization, and task coordination to keep your day-to-day operations on track.

Social Media Management: I help create engaging posts and handle interactions on platforms like Instagram, Facebook, and Twitter to boost your online presence and connect with your audience.

Document and File Management: I assist with organizing files, managing documents, and ensuring that everything is well-structured and easily accessible.

CRM Management: I’m proficient with Customer Relationship Management tools, ensuring seamless communication and efficient handling of client data.

Zendesk Expertise: I manage customer support tickets through Zendesk, ensuring efficient ticket management, quick resolution of customer issues, and delivering exceptional service.

Data Entry: Accurately inputting and maintaining data in databases and spreadsheets, ensuring data integrity.

Sales and Lead Generation: I support your sales team by generating leads, nurturing prospects, and setting appointments, ensuring that no opportunities are missed.

I’m proficient with tools like Google Workspace, Microsoft Office, Slack, Canva, and Zendesk, and I adapt quickly to new systems to fit your needs. I’m here to be your go-to virtual assistant, offering professional and dependable support so you can focus on growing your business.

Let’s work together to keep your operations running smoothly and deliver outstanding customer service that keeps your clients coming back for more!