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Effectively managed the end-to-end lead processing workflow by filtering legal and non-legal cases, summarizing lead concerns, and accurately categorizing leads across various legal domains such as family law, criminal law, civil law, and many more. Ensured the timely and precise submission of summarized leads and relevant information to the appropriate legal professionals or website owners. Fostered a culture of attention to detail, accountability, and continuous improvement to further enhance lead quality and client satisfaction.

Effectively managed customer service operations by responding to inquiries and complaints via Aircall and Gorgias, ensuring prompt and professional resolution. Provided technical support for order tracking using UPS, enhancing customer satisfaction and operational efficiency. Maintained accurate records of customer interactions and updated customer accounts through Shopify and Fulfill, ensuring data integrity and seamless order processing. Note: The account was dissolved due to company security measures

Managed and maintained the company's online presence by consistently updating and promoting the brand across social media platforms, with a primary focus on Facebook. Facilitated effective communication with CEOs and prospective clients via LinkedIn and Messenger, ensuring prompt follow-up and sustained engagement. Coordinated and scheduled meetings between clients and licensed agents to discuss quotes and contract details. “I left the position due to difficulties in acquiring clients and securing contracts, which affected my compensation and overall job stability, as the The role was compensation-based.”