Darwin

Top 1% Email Support | Chat Support | Customer Support

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

July 25th, 2024 (today)

Member Since

June 9th, 2022

Profile Description

Email Support | Chat Support | Customer Support

Highly motivated and experienced Customer Support
Representative with a proven track record of delivering exceptional customer
service across multiple platforms with 3+ years of Customer Support experience.
Adept at managing high value orders, coordinating with suppliers and internal
departments, and handling customer enquiries with precision and empathy. Strong
background in technical support, upselling and maintaining high customer
satisfaction rates.
 
The tools that I use:
•Shopify
• Gorgias 
• Meta 
• Paypal 
• Stripe 
• ChatGPT 
• Grammarly 
• Klaviyo 
• DeepL 
• Google Suite 
• Microsoft 365 
• Slack 
Skype 
• Zoom 
• MS Team 
• Viber 
• WhatsApp 
Telegram 
• WebEx 
• Asana 
• Trello 
• Notion
 
Professional Experience:
• Managed high-value orders
• Coordinated with suppliers and internal departments
• Upsold products to increase sales revenue
• Responded to customer reviews and provided technical
support for Shopify accounts
• Monitored key performance indicators
• Processed refunds through Shopify Payment, Stripe,
and PayPal
• Handled high volume of customer inquiries via email
and live chat
• Addressed questions about health and wellness
products
• Managed orders, returns, replacements, and refunds
• Resolved customer complaints with empathetic
solutions
• Ensured timely follow-ups
• Maintained up-to-date product knowledge
 
Key Skills:
• Exceptional customer service and communication
• Order, return, and refund management
• Technical support for Shopify accounts
• Upselling products
• Supplier and internal coordination
• Problem-solving and conflict resolution
• Detail-oriented and accurate transaction processing
• Performance indicator monitoring
• Empathetic customer interactions
 
Achievements:
• Maintained high customer satisfaction rates
• Handled support issues with precision and consistency
• Passionate about helping people and ensuring positive
customer experiences
 

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Ecommerce

Experience: 2 - 5 years

Other Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Customer Support » Customer Service » Gorgias

Experience: 2 - 5 years

Office and Administration » Time Management

Experience: 2 - 5 years

Professional Services » Forex Trading

Experience: 2 - 5 years

Basic Information

Age
30
Gender
Male
Website
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Address
Angeles City, Pampanga
Tests Taken
IQ
Score:  116
DISC
Dominance: 54%
Influence: 8%
Steadiness: 28%
Compliance: 10%
English
C2(Advanced/Mastery)
Uploaded ID
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