Eleno

Client Success Manager

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Overview

Looking for full-time work (8 hours/day)

at $8.28/hour ($1,600.00/month)

College

Last Active

June 30th, 2026 (9 days ago)

Member Since

July 16th, 2015

Profile Description

Results-driven Client Success Manager with a strong background in account management, client relationship building, and operational support. Experienced in driving client retention, increasing customer satisfaction, and identifying growth opportunities through proactive communication and strategic partnerships. Skilled in managing onboarding processes, resolving complex issues efficiently, and aligning client objectives with company solutions to deliver measurable outcomes.

Top Skills

Marketing » CRM » Freshdesk

Experience: Less than 6 months

Marketing » CRM » Zendesk

Experience: 1 - 2 years

We used Zendesk for answering client's queries via email. Create and use macros and triggers in order to automate some of the generic responses. We also used the Reporting panel under Explore in order to measure members' efficiency.

Project Management » Jira

Experience: 1 - 2 years

We use Jira primarily for escalations towards another department. Used board for creating tickets, breaking them down into smaller tasks, and assigning those tasks to team members with added priority and deadline.

Human Resources » HR Management

Experience: Less than 6 months

Other Skills

Marketing » CRM » HubSpot CRM

Experience: 1 - 2 years

Primarily used by the sales and marketing team, as customer support, we used this tool primarily to check clients' information, from contract to contact details, conversation history, etc. We also used this to log and/or add notes for the client.

E-Commerce » Shopify

Experience: Less than 6 months

Human Resources » Payroll

Experience: Less than 6 months

Human Resources » Payroll » Timekeeping

Experience: 1 - 2 years

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

Office and Administration » Microsoft Word

Experience: 1 - 2 years

Basic Information

Age: 45

Gender: Male

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Address

Tests Taken: IQ
Score: 112: DISC
Dominance: 28%
Influence: 28%
Steadiness: 24%
Compliance: 20%: English
C2(Advanced/Mastery)