Team Lead | Virtual Assistant | Appointment Setter

Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Bachelors degree

Last Active

July 7th, 2026 (4 days ago)

Member Since

April 29th, 2022

Profile Description

I am a dedicated Operations and Customer Service professional with over 10 years of experience supporting clients across the U.S., Australia, and the UK. Throughout my career, I have progressed from Customer Service Representative to Team Leader, Operations Supervisor, and Head of Deployments, giving me extensive experience in customer support, operations management, team leadership, client onboarding, appointment setting, scheduling, and administrative support.

I have supervised teams of 15–25 employees, coached agents to improve performance, handled escalated customer concerns, managed disputes and fraud operations, coordinated client onboarding, and ensured smooth day-to-day business operations. I thrive in fast-paced environments where organization, communication, and problem-solving are essential.

I am proficient with GoHighLevel, Pipedrive, Zendesk, RingCentral, CloudTalk, Microsoft Office, Google Workspace, Slack, Zoom, Microsoft Teams, Meta Business Suite, PayPal, and Wise, and I quickly adapt to new systems and processes.

What sets me apart is my commitment to delivering exceptional customer experiences while supporting business growth. I take ownership of my work, communicate professionally, and enjoy building long-term relationships with both customers and colleagues. I am seeking a long-term remote opportunity where I can contribute my experience, continue learning, and grow with a company that values reliability, collaboration, and career development.