JUVELIE

Billing Specialist|E-commerce Operation|Quotation, Invoice & Order Processing|Cu

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Bachelors degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

April 12th, 2022

Profile Description

I am a Billing Specialist with 10 years of experience in billing operations, invoice processing, and rate verification in local business environments in the Philippines.

I support remote AU clients with accurate invoicing, order processing, quotations, and administrative operations to ensure smooth and efficient business workflows.

CORE EXPERTISE:
Customer Service, Email Support & Administrative Support
E-commerce Order Fulfillment/E-commerce Operations
Claims & Refund Processing
Invoice Monitoring & Payment Collection
Truck Dispatching & Load Board Use (DAT)
Freight Brokering & Freight Rate Analysis
Billing Operations & Rate Verification
Data Entry & Transcription
Calendar & Email Management

TOOLS & PLATFORMS:
E-commerce & Operations: Cin7, BigCommerce, Coles Portal, B2Care, Suppliers Portal
Communication & CRM: Front, Slack, Microsoft Teams, WhatsApp, HubSpot CRM
Task/Project Management: Jira, Asana
Productivity Tools: Google Workspace, Google Sheets, Microsoft Excel, Microsoft Word, OneDrive
Order Management Systems : Coles Portal, B2care
Design & Documentation: Canva (Basic Design), Product Datasheets
Logistics & ERP Systems : DAT Load Board, Estes, FedEx, TForce, ArcBest, SAP, SAIL

Why Choose Me:
Detail-oriented and highly organized
Strong experience in billing accuracy and end-to-end workflow support
Fast learner who adapts quickly to new systems and processes
Strong communication skills for client and supplier coordination
Reliable, efficient, and able to work independently in remote setups

Whether you need support in e-commerce operations, billing, logistics coordination, or administrative tasks, I am ready to help your business run smoothly and efficiently.

Let’s work together to achieve your business goals.

Top Skills

Customer Support » Email Support

Experience: 10+ years

Email was my primary tool for communication and coordination. I managed high volumes of messages daily—answering customer inquiries, escalating issues internally, and following up on payments or delivery concerns. I also created and updated email templates to speed up response times while ensuring accuracy and a personalized customer experience.

Customer Support » Ecommerce

Experience: Less than 6 months

Responded to customer inquiries and concerns via email, handled order follow-ups, and processed claims and refunds. I ensured each interaction was clear, timely, and solution-focused. Whether resolving delivery issues or clarifying order details, I maintained a calm, professional tone to build trust and retain customers.

E-Commerce » Order processing » Order Fulfillment

Experience: Less than 6 months

I have hands-on experience managing the full order lifecycle in e-commerce—from processing orders to ensuring successful fulfillment and delivery. I handle order approvals, update order statuses, process payments, track shipments, and resolve customer issues related to delivery, returns, and refunds. I ensure timely coordination with internal teams and maintain accurate records in platforms like HubSpot and Jira. My goal is to provide a seamless order experience that enhances customer satisfaction and supports business operations.

Other Skills

Office and Administration » Microsoft Excel

Experience: 10+ years

Office and Administration » Data Entry

Experience: 10+ years

E-Commerce » Logistics Management » Dispatching

Experience: Less than 6 months

Intensive Training in Freight Courses

Marketing » Social Media Management » Facebook marketing

Advertising » Facebook Ads

Real Estate » Appointment Setting

Customer Support » Social Media Moderation

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Experience: Less than 6 months

E-Commerce » Logistics Coordination

Experience: Less than 6 months

Intensive Training in Freight Courses

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address: Navotas City, Metro Manila

Tests Taken: IQ
Score: 125: DISC
Dominance: 26%
Influence: 14%
Steadiness: 24%
Compliance: 36%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”