Ronalie
Customer Support | Quality Assurance Auditor | eBay E-commerce Specialist | Voic
With Timeproof
Overview
Looking for full-time work (12 hours/day)
at $4.98/hour ($1,440.00/month)
Bachelors degree
Last Active
June 5th, 2026 (today)
Member Since
March 11th, 2022
Profile Description
Experienced Customer Support and Quality Assurance professional with over 15 years of background in voice,
I started my career in customer service handling inbound support and collections for local accounts, then transitioned to international e-commerce support focusing on
I am highly experienced in reviewing customer cases, identifying errors, ensuring process compliance, and supporting service improvement initiatives. In my current role, I also conduct voice/phone audits focused on call quality, resolution accuracy, and customer handling standards.
I am comfortable working in remote environments, handling high-volume tasks, and adapting quickly to tools and workflows.
Top Skills
E-Commerce
Experience: 5 - 10 years
Supported e-commerce operations (eBay account) handling order issues, disputes, refunds, and account-related concerns through email and chat channels
Customer Support » Chat Support
Experience: Less than 6 months
Provided real-time chat support for customer inquiries, ensuring fast and accurate resolution of issues.
Customer Support » Customer Service
Experience: 5 - 10 years
Provided voice, email, and chat customer support across local and international accounts, including e-commerce (eBay), handling inquiries, complaints, and escalations while maintaining high customer satisfaction.
Other Skills
Customer Support » Email Support
Experience: Less than 6 months
Managed high-volume email support inquiries, resolving customer concerns efficiently while following SLA and quality standards.
Customer Support » Phone Support
Experience: 2 - 5 years
Handled inbound voice customer support and performed call quality audits focused on compliance, resolution accuracy, and customer communication.
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Conducted service delivery audits for customer interactions (voice, email, chat), ensuring compliance with company policies, accuracy of resolutions, and service quality standards.
Marketing » Sales » Order Management
Experience: Less than 6 months
Managed customer disputes, order issues, refunds, and account concerns in an e-commerce environment.
E-Commerce » Ebay » Customer Support
Experience: 5 - 10 years
Supported e-commerce operations (eBay account) handling order issues, disputes, refunds, and account-related concerns through email and chat channels.
Basic Information
- Age
- 43
- Gender
- Female
- Website
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- Address
- Tests Taken
- None
- Government ID
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