Customer Support Specialist

Customer Support Specialist with 8+ years of experience delivering high-quality service in gaming, healthcare, and B2B support. Skilled in handling escalations, VIP accounts, and technical troubleshooting while using CRM tools like Salesforce, Zendesk, and Freshdesk. Multilingual communicator with strong problem-solving skills, attention to detail, and a proven ability to boost customer satisfaction and retention.

Experienced Fraud Analyst skilled in fraud detection, risk analysis, and account security, with a track record of reducing fraudulent activity and safeguarding VIP accounts. Proficient in data analysis, reporting, and using CRM/SaaS tools such as Zendesk, Salesforce, and Freshdesk. Strong attention to detail, investigative accuracy, and clear communication to support both clients and internal teams.

Proficient in medical billing and coding (CPT, ICD-10, HCPCS) with experience in insurance claim processing, payment posting, and revenue cycle management. Skilled in HIPAA compliance, EHR systems, and maintaining accuracy in billing and collections. Strong attention to detail with excellent communication and problem-solving skills.

Experienced B2B Support Specialist skilled in partner relationship management, escalation handling, and technical troubleshooting. Proficient in Salesforce, Zendesk, and Freshdesk for case management and reporting. Strong communication, data accuracy, and problem-solving skills with a track record of improving partner satisfaction and retention.

Certified in medical coding with experience using CPT, ICD-10, and HCPCS to ensure accurate claim submission and reimbursement. Skilled in reviewing patient records, maintaining HIPAA compliance, and reducing claim denials through coding accuracy. Proficient with EHR systems and committed to detail, efficiency, and regulatory compliance.

Customer Relationship Management specialist with experience building strong client relationships, resolving escalations, and improving retention. Proficient in Salesforce, Zendesk, and Freshdesk to manage customer interactions, track cases, and generate reports. Skilled communicator with a focus on data accuracy, client satisfaction, and long-term loyalty.